Privacy Policy

1. Introduction

Concept Dash ("we", "us", or "our") is a sustainable infrastructure design and engineering firm headquartered in Toronto, Ontario, Canada. We are committed to protecting the privacy of visitors to our website (conceptdash.ca) and of the clients, candidates, and partners we work with.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It is written to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in the regions where we operate.

2. Information We Collect

We collect personal information you provide to us directly, including when you:

• Submit an enquiry through our contact form (name, email address, phone number, company, and the contents of your message)
• Apply for a position through our careers page (name, contact details, resume/CV, and any information you include in your application)
• Register for or express interest in our training programs
• Interact with our website chatbot
• Subscribe to updates or communicate with us by email or phone

We also collect certain information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, and referring URLs, through cookies and analytics tools described below.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide requested services or proposals
• Evaluate job applications and manage our recruitment process
• Deliver and administer training programs
• Improve our website, services, and user experience
• Send communications you have requested or consented to receive
• Comply with legal, regulatory, and contractual obligations

4. Cookies & Analytics

Our website uses cookies and similar technologies to operate properly and to help us understand how visitors use the site. We use Google Analytics to collect aggregated, non-identifying usage statistics such as page views, session duration, and general geographic region. Google Analytics may set its own cookies; you can learn more about how Google processes data at policies.google.com/privacy.

You can disable or delete cookies through your browser settings. Doing so may affect certain features of the website but will not prevent you from browsing it.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

• With trusted service providers who assist us in operating our website and business (such as hosting, analytics, and communication platforms), under obligations of confidentiality
• Within the Concept Dash group of companies and international offices, where necessary to deliver our services
• Where required by law, court order, or governmental authority
• In connection with a business transaction such as a merger or acquisition, subject to appropriate safeguards

6. Data Retention & Security

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Career application materials are retained so we may consider you for current and future opportunities unless you ask us to delete them.

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect it against loss, theft, and unauthorized access, disclosure, copying, use, or modification.

7. International Transfers

Concept Dash operates globally, with a presence in Canada, India, the UAE, Saudi Arabia, Jamaica, Panama, Sri Lanka, and Guyana. Your information may be processed in a jurisdiction other than the one in which you reside. Where information is transferred internationally, we take steps to ensure it receives a comparable level of protection.

8. Your Rights

Subject to applicable law, you have the right to access the personal information we hold about you, request corrections to it, withdraw your consent to its use, and request its deletion. To exercise any of these rights, contact us using the details below. We will respond within the timelines required by applicable law.

9. Third-Party Links

Our website contains links to external sites, including social media platforms and affiliated Concept Dash services. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are directed at businesses and professionals. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be posted prominently on this page.